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Call center eyes 20% manpower hike

CALL CENTER Teleperformance Philippines, Inc. aims to grow its local workforce by as much as a fifth this year to keep up with plans to launch new services, officials said in a briefing yesterday.

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Wellness Program for CCAP Members

Wellness Program for CCAP Members

 

THE SPA’s Wellness Program for CCAP

 

The Program Goal

The Spa in partnership with the Contact Center Association of the Philippines (CCAP) presents Wellness Program for Contact Centers . Its aim is to provi...

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CCAP 8th Call Center Executives Golf Challenge

CCAP 8th Call Center Executives Golf Challenge

The CCAP Call Center Executives Golf Challenge was held last April 23, 2012 at the Eastridge Golf Club.  This annual golf tournament is on its 8th year and is well-attended by Call Center Exectives, S...

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Tech powers Philippines call centre success

 

When night falls in Manila, a wave of young people scurry into the skyscrapers which criss-cross the city.

They're call centre agents, and because most of their clients ...

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Official CCAP Partner

 

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Features

 

Agenda for the Next Administration

 

Searching for Clarity in an Obscure Future

 

 

Navigating through the Global Crisis