2020 : The Future of Outsourcing |
SMX Convention Center |
September 18-19, 2012 |
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Thank you for attending the ICCCE 2012. We are happy to inform you that most of our speakers have made their presentations available for download.If you are a delegate, you password will be sent to you via email. You need to have a .PDF reader installed on your computer to be able to view the files. |
| Plenary Session | ||||
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CCAP Mid-Year Report : The State and Future of the Philippine Call Center Industry Benedict C. Hernandez, President, Contact Centers Association of the Philippines (CCAP) ----------------------------------------------- The Future of Techonology : What Your Contact Center Should Bet On Felix Leong, Regional Manager for Contact Center Solutions, AVAYA ----------------------------------------------- The Future of Geo-Politics : The Rise of the East and The Impact on Outsourcing’s Future Dr. Bernardo M. Villegas, University Professor, University of Asia and the Pacific; Founder and Director, Center for Research and Communication ----------------------------------------------- The Future of Work : The Challenge to Educators and People Managers Swati Chawla, Lead for the Talent Consulting Business for Southeast Asia, Towers Watson |
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| TRACK SESSIONS | ||||
| Operations Track | People Management Track | Solutions Track | Career Development Track | |
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Integrating Social Media as Part of a Multi-Channel Sales and Customer Service Strategy Raffy David,Quality Assurance Director, Pilipinas Teleserv Inc.; Bryan Zarzuela, Systems Specialist, Pilipinas Teleserv Inc.; Ramon Lizardo, Digital Marketing and e-Commerce Consultant, Marketing Convergence Inc. |
Leadership Development : From Command-and-Control to Matrix-and-Collaboration Donald Patrick Lim, Founding President, Internet and Mobile Marketing Association of the Philippines; Managing Director, MRM Worldwide |
Philippine BPO: Is it Ready for the Cloud? Victor Tria, Vice President and Head of Corporate Business Solutions, PLDT |
Using Neuro-Linguistic Programming (NLP) to be a More Effective Communicator Ben Ampil,US-Certified NLP Practitioner |
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The Price is Right : Developing New Flexible Pricing Structures in the Midst of Cost Pressures |
Social Recruiting : Using Linkedln, Facebook, Twitter, and YouTube to Find, Assess and Hire Talent |
Next Generation Contact Center Tuck Chan,Director, FSI Solutions Consulting, Aspect Software |
Built for Tough : Developing Resilience and Perseverance in a High-Stressed Environment Dr. Agnes “Aggie” Sarthou |
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Managing Healthcare Cost Through Creative Healthcare Delivery Jose Pastor Puno,President and Chief Executive Officer, Maxicare |
One Data For All : Integrating Information Across Multiple Customer Touch Points and Channels |
Henry Tenedero, Director, National Government Summit, Philippine Marketing Association |
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Jayson Lo, Entrepreneur, Author, Motivational Speaker and Trainer, YOUnique Publishing |
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How to Create a Universal Agent Kathy Sisk, Founder and President, Kathy Sisk Enterprise Inc. |
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